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Terms & Conditions
Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.
Price and payment
The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. Grand Healthcare UK Ltd will charge VAT on all sales, as required, and/or at the rate required, by law.
All prices quoted exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide which is accessible from the store menu.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing. Payment for all Products must be by credit or debit card. We accept payment with the following cards: Maestro, Delta, Visa and MasterCard. We will charge your credit or debit card at the time that you place your order, but will not be obliged under any circumstances to send you a Dispatch Confirmation and/or accept or despatch your order, if there is a problem with the authorisation of the full payment on your credit or debit card.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
All delivery dates are estimated dates only and not guaranteed.We may, in unforeseen circumstance, send you part of the order or remove item(s) from order if after you have placed an order and we are unable to ship any part of it
We will accept no responsibility if your order is stopped at customs and excise and we cannot accept responsibility for packages held by them or any local import duty that maybe incurred.
All our orders are sent by Royal Mail Standard or Special Delivery service. Due to nature of the good dispatched, a signature will be required on delivery to confirm receipt of package.
All our orders are discreetly packaged. It will not be obvious to a casual observer the products enclosed. To ensure your privacy and discretion our companies name and logo will not be visible on the package.
If you are not available to sign for your delivery, the postman will leave a calling card that will provide details of local mail depot where you can collect the order. We can also send your items to your work address or another address if it will be more convenient for you
Delivery time varies from country to country but deliveries within Europe it takes about 3-5 working days and most deliveries outside of Europe take 7-10 working days. We are only able to provide next day delivery in the UK.
Please be aware that you are bound by terms and condition of carriers once we have shipped your items, therefore you should refer to their terms and condition and our terms and conditions contained herein.
You have the right to cancel your order up to the point when your online test is dispatched and as we must destroy any test returned, even if it is un-opened boxes, we are not able to offer refunds once your online test has been dispatched.
For items ordered from outside the UK, import duties and taxes may be incurred once your order reaches their destination. Therefore we will accept no responsibility if your order is stopped by international customs. Also we will not accept responsibility for packages held by customs or any local import duty that maybe incurred.
Therefore if you are buying outside of UK, you should contact country’s customs authorities for further details import duties and procedures. As purchaser of good from overseas you will legally be the importer of record and as such you should ensure that your purchase is in full compliance with the laws of the country into which the your goods are being imported. Also custom officer may inspect your package on arrival at port therefore we cannot your package will be free of signs of tampering.
With regards to lost item, in order to confirm that an order shipped via post has been lost, we must wait 4 weeks before we can claim against our carrier. Most lost items will be found during this period of time. In the meantime if your item is lost or undelivered, try to contact your local delivery office as they may be holding the order having already tried unsuccessfully to deliver it. Contact us with your order number, name and address if after 4 week and you still haven’t received you item and we will arrange to resend or refund your order. If you require your items urgently it is advised that you re-order them through our website.
We would like you to know that we reserve the right to exercise discretion with respect to any returns under these Terms and Conditions and such discretion to be exercised only within the confines of the law.
Please contact our Customer Service Representative by email at firstname.lastname@example.org or by phone on 0800 804 4404 if you wish to exercise your right to cancel as above so that we can make the appropriate arrangements.
Our delivery charges are as detailed below but they are subject to change at any time without prior note.
UK delivery information
- Next day in the deliver in the UK
Order before 5:30pm Mon – Fri for next business day Parcel Force signed for delivery – £4.75
- Standard Delivery
For orders under £40 in value we charge £3.49. Delivery time scale is 1-5 days from dispatch. Typical delivery takes between 2-5 working days.
- Free Delivery
There is free delivery on all orders over £40 to the UK
Free Delivery on all NHS UK Prescription Orders
Europe delivery Information
- Standard delivery charge is from £3.95.
- Delivery charges to Europe will be shown at checkout and the cost is dependent on the weight, contents and destination of your order.
- Typical delivery takes between 5-10 days from dispatch but in certain circumstance it may take 5-20 days.
Delivery Information - Americas & rest of the World
- Delivery Charge from £4.25
- Delivery charges to countries outside of Europe will be shown at checkout and the price is dependent on the weight of your parcel and destination.
- Delivery is usually 5-15 days from dispatch.
- All prices shown online include VAT but it will be deducted where applicable. Certain weight and product restrictions may apply therefore check before your make your purchase.
We ship to following countries in Europe: Albania - Andorra - Armenia - Austria - Belarus - Belgium - Bosnia-Herzegovina - Bulgaria - Croatia - Czech Rep. - Denmark - Estonia - Finland - France - Georgia - Germany - Greece - Hungary - Ireland - Italy - Latvia - Liechtenstein - Lithuania - Luxembourg - Moldova - Monaco - Netherlands- Norway - Poland - Portugal - Romania - Russia - San Marino - Slovakia - Slovenia - Spain - Sweden – Switzerland We ship to following in Africa: Nigeria, Ghana, South Africa, Kenya, Uganda and Equatorial Guinea
Returns, Exchanges and Refunds
Return of unwanted items
Under distance selling regulation you have a statutory right to a "cooling off" period. This period commence as soon as your order is complete and it ends 7 days after your order have been delivered. In case you change your mind about your order within this statutory period, please return them to us within 7 days of receipt. It is important to be aware that items within your orders can only be returned for this reason if their packaging remains unopened and they can be sold again, as new, without any additional work on our behalf.Also products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us.You will be responsible for paying shipment costs if your order is returned for this reason.
There are exceptions to this right under the Consumer Protection (Distance Selling) Regulations 2000. Therefore there is no right to cancel under the following circumstances:
Exceptions to the right to cancel
13. -(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
(c) For the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
<>According to these terms, you have no right to cancel but in exercise of our discretionwith regards to these terms and conditions, you may have the right to cancel your order up to the point when your medicine or online test is dispatched. As we must destroy any test returned, even when it has not been opened, we are not able to offer refunds once your test has been dispatched.
Return of faulty or damaged items
To help us deal with return of faulty or damaged goods, we would need details of your order number, name and date of order. We recommend that all items are returned to us via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is also important to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
All leads, accessories and software must accompany electrical and photographic equipment otherwise they will not be accepted. Also software must have its original seal intact to be accepted.
Health and fitness equipment will only be accepted if dismantled and boxed as received.
Electrical items that are returned and found to be faulty will be replaced only; if the original item is no longer available an alternative item will be offered of the same value. No refund will be offered.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene.
All returns are evaluated before being processed.
Faulty items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 7 working days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely within Grand Healthcare UK Ltd discretion.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.
You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.
If you are not available to receive your items and they are returned to us, we will charge another delivery fee if you wish the goods to be resent out to you.
If you return an item without prior approval, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge and £15 administration fee.
If we have to refund customer under conditions stated above, the refund will be made by the same method used to pay for the order and it may several business days for a refund to be acknowledged by your credit card company. Your statutory rights will in not way be affected during this period.
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of the Website Owner.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
A. Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
B. Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
C. Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
D. Violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
E. Submit contents containing marketing or promotional material that is intended to solicit business.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Disclaimer of Liability
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Use of the Website
The Website Owner including subsidiaries and affiliates does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.